At Classic Brand Store (website: classicbrandstore.com), we are committed to providing you with the best shopping experience. If you encounter any problems while using this website or purchasing our products, please follow the terms and procedures below to get help.

  1. Problem Reporting
    If you encounter technical problems, functional failures, or other questions while using the website, please contact our customer service team at the following methods:

Customer service email: shantrisbrihm@classicbrandstore.com
Customer service phone: 4782267883
(Business hours: Monday to Friday 9:00 AM – 6:00 PM EST)
Please provide a detailed description of the problem when contacting, including relevant error messages, screenshots (if applicable), and your account information so that we can resolve your issue more quickly.

  1. Order Issues
    If you encounter order-related issues, such as payment failures, order status errors, or delivery issues, please contact directly at the following methods:

Order Inquiry: Log in to your account and view the order history to get the latest order status.
Refunds and Returns: See our Refund and Return Policy page for detailed refund and return procedures. Please follow the instructions to submit a return request.

  1. Product Issues
    If you have any issues with the product you purchased, such as quality issues, product non-conformity, etc., please follow the steps below:

Check the product description: Make sure you understand all specifications and instructions of the product.
Contact Customer Service: If there is a problem, please contact us within 30 days of receiving the product so that we can solve the problem for you in time.

  1. Website Usage Issues
    If you encounter any technical problems when using the website (such as slow page loading, unable to log in, etc.), please try the following steps:

Clear cache and cookies: Sometimes the problem may be caused by browser cache.
Try a different browser: Use the latest version of the browser to access the website.
Check network connection: Make sure your network connection is stable.

  1. Disclaimer
    While we work hard to ensure the stability and accuracy of the website, Classic Brand Store is not responsible for any loss or inconvenience caused by technical failures of the website or other unforeseen problems. We will try our best to quickly resolve all problems and continuously optimize the user experience.
  2. Modification of Terms
    We reserve the right to modify or update these Terms at any time. Any changes will take effect immediately and will be posted on this website. Please check regularly to get the latest terms information.

If you have any questions about these terms or need further assistance, please feel free to contact us. Thank you for your understanding and support!